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Problems with orders.

If you have a problem with an order before or after you have received it please contact us to resolve the issue. We have no problem refunding people for genuine issues.


We have had people issuing a charge back through their bank. After no contact to say they have an issue.. We have to submit evidence to the bank and they have so far ignored anything we provide no matter how genuine it is.


The charge back means we get a £15 fee on top of the customer getting their money back and the items ordered.


This is unfair and bad for small businesses like ourselves.


Thanks for reading.


Paul.

 
 
 

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roy.blythe
Jul 04

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